Shipping Policy for My Store
Order Processing Timeline
At My Store, order preparation starts once your payment has been successfully confirmed. Please allow 1-3 business days for processing. Processing times can vary based on product availability, order volume, weekends, holidays, and other operational factors.
Delivery Estimates
After processing, shipments usually arrive within 5-10 business days. These delivery windows are estimates and can be influenced by factors including destination, carrier performance, the chosen shipping method, weather conditions, customs procedures, and unforeseen events. Delivery dates are not guaranteed unless explicitly stated.
Shipping Methods and Fees
Shipping options and their associated fees depend on multiple factors such as your delivery address, the products ordered, package size and weight, and carrier availability. Available shipping methods will be presented during checkout based on your specific order and address.
Shipping fees vary accordingly and are shown before you finalize your order. Any promotions affecting shipping costs will be clearly indicated at checkout.
Order Tracking
When tracking is available, you will receive tracking details once your package ships. Please be aware that it may take some time for tracking information to appear or update in the carrier’s system.
Address Accuracy
Ensure your shipping address is accurate and complete during checkout. Errors or outdated details can cause delivery delays, extra charges, or failed deliveries.
Possible Shipping Delays
Sometimes deliveries are delayed due to circumstances beyond My Store’s control, such as:
- Severe weather conditions
- Carrier service disruptions
- Seasonal demand surges
- Transportation or logistical challenges
- Customs inspections
- Public holidays
- Incorrect shipping information
- Other uncontrollable events
Damaged or Missing Packages
If your package arrives damaged, please retain the original packaging and contact us promptly at florianuviw@gmail.com. We may request photographs or additional details to assist in resolving the issue.
If your package does not arrive within the expected timeframe, first review your tracking information. If needed, contact the carrier directly to investigate before reaching out to My Store for assistance.
International Shipments
For deliveries outside the United States, additional import duties, taxes, customs fees, or brokerage charges may apply depending on the destination. These fees are generally the recipient’s responsibility unless otherwise specified.
Undeliverable Orders
If an order is returned to My Store because it was undeliverable, refused, or addressed incorrectly, additional shipping or handling fees may apply. Refund decisions will be made based on the specific circumstances and relevant policy guidelines.