Return & Refund Policy

Return Eligibility and Timeframe

At My Store, you may return eligible products within 30 days from the date you receive your order. To qualify for a refund or exchange, your return must be initiated within this 30-day window.

Return Conditions

To have your return accepted, the product should:

Remain substantially in the condition it was received.
Show no unreasonable signs of use, damage, or wear.
Include all original packaging, accessories, and components as supplied.

Note that some product categories such as DM-01™, DM-02™, AM-02™, PM-02™, PDS-08®, VS-01™, and Accessories may have additional return requirements. Please check individual product descriptions for specifics.

Non-Returnable Products

Certain items cannot be returned due to hygiene, safety, or final-sale status. These include but are not limited to:

Final-sale products.
Personalized or customized items.
Products that cannot be resold for health and safety reasons.
Any products explicitly marked as non-returnable in their description.

Requesting a Return

Before sending any item back, you must contact My Store for return approval. Your return request should include:

Your order details, including order number and purchase date.
Identification of the product you wish to return.
The reason for your return.

After reviewing your request, we will provide you with detailed instructions on how to proceed.

Return Shipping Responsibility

Unless otherwise required by law, customers are responsible for the shipping costs to return items if the return is due to a change of mind or non-defective reasons. If the product is defective, damaged during transit, or incorrectly supplied by My Store, we will cover the return shipping costs and arrange an appropriate resolution.

Refunds and Processing

Upon receiving your returned item, My Store will inspect it to confirm it meets our return conditions. If approved, refunds will be processed back to your original payment method. Depending on your payment provider or financial institution, the refund may take 5-10 business days to appear in your account.

Damaged, Defective, or Incorrect Orders

If your order arrives damaged, defective, or incorrect, please notify us promptly. To assist us in resolving the issue, you may be asked to provide:

Photographs of the product and packaging.
Details of the problem along with your order information.

Exchanges

My Store may offer exchanges for eligible products if a suitable replacement is available. If an exchange is not possible, we will work with you to find an alternative resolution.